Support
Returns & Warranty
Every product is genuine and backed by its manufacturer's warranty.
Return policy
- • Unopened products in original packaging: full refund within 14 days.
- • Defective items: free exchange or refund under manufacturer warranty.
- • Custom or special-order items are non-returnable unless faulty.
- • Return shipping is free for defective or incorrect items.
Warranty coverage
- • 12–36 months manufacturer warranty depending on brand and category.
- • Our flagship Rail Aerosol Fire Extinguisher carries a 24-month warranty.
- • Warranty details are listed on each product page.
- • Keep your invoice — it's required for any warranty claim.
How to return an item
1
Contact us
Reach out within 14 days of delivery with your order number.
2
Get approval
Our team confirms eligibility and issues a return authorization.
3
Ship it back
Send the item in its original packaging to our Casablanca warehouse.
4
Get refunded
Once inspected, we process your refund or exchange within 5 business days.
Items damaged through misuse, unauthorized modification, or normal wear are not covered. Have questions about a specific product? Contact our team.